An opportunity has arisen for a Activity Scheduler to join our team within the Inpatient Medical Service Unit at Manchester Royal Infirmary.
As an Activity Scheduler you will be responsible for supporting the Clinical Service Unit in the management of a range of patient waiting lists for a range of specialties to ensure a high quality service is provided at all times. You will be an integral member of the Clinical Service Unit and will liaise with staff at all levels. In return we will provide you with excellent training and opportunities to develop your skills.
Essential Criteria for Role
Qualifications
Good level of general education, GCSE grade C and above or equivalent. NVQ Level 2 in customer service or relevant experience.
Experience
Previous experience of working in a customer service environment as part of a team as well as in isolation. Evidence of handling difficult circumstances. Experience of dealing with a range of information and accurate data entry. Ability to deal effectively with a range of ‘customers’ including patients, clinical and managerial staff.
Skills
Good oral and written communication skills. Good speed/accuracy level of keyboard skills. IT Skills in Microsoft Office applications. Ability to prioritise competing tasks effectively .
Knowledge
Knowledge of Information Governance and data protection with regard to respect for confidential information.
MFT is one of the largest NHS Trust In England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’ve proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programs. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team atresourcing@mft.nhs.uk.
We’re looking forward to hearing from you!
This advert closes on Tuesday 5 Nov 2024