The Vacancy:
An excellent opportunity has arisen for an Income Recovery Officer based in our North Somerset Office under the supervision of the Senior Finance Manager
Key tasks and responsibilities:
• The main purpose of the role is to maximise income generated in relation to Sundry and Social Care debts
• Administration of correspondence from internal and external clients
• Pro-active recovery of Sundry & Social Care debts
• Support telephone calls from residents and internal and external customers
• Support telephone payments for vulnerable customers
• Setting up payments plans to include Direct Debits
• Account adjustments and administration
• Running weekly debt reminders
• Support the Senior Finance Manager with the collation of month end information
• Sending out copy invoices, credit notes and statements
• Refer vulnerable debts to our approved third-party provider
Essential Skills and Attributes:
• Educated to GCSE level or equivalent with English and Maths of Grade C/Level 5 or above.
• Although full training will be provided it is desirable the candidate have experience within customer service, administration, or local government
• Proven customer service experience
• Debt recovery experience (desirable)
• Have a sound working knowledge of the Microsoft applications (Excel, Word and Outlook) and the internet
• Attention to detail and ability to work to a high degree of accuracy
• Excellent communication skills both written and verbal
• Excellent time management and organisation skills to meet deadlines and demands.