Generic Job Responsibilities To provide comprehensive administration and secretarial support to the Team in a wide range of different tasks. To receive and process all referrals into the service. To prepare and send to clinicians the Triage list for the following day. To receive and process the outcomes after Triage. Provide and receive routine and complicated information, including dealing with enquiries from external stakeholders and the public and updating of patient notes. This may include highly sensitive information. T work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective. To receive and open external and internal mail (paper and electronic as necessary) and process/distribute/despatch accordingly ensuring appropriate action is taken with high priority items. To manage telephone contact with distressed service users in a supportive and empathetic manner. To exercise judgement when dealing with patient enquiries, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings, etc. Escalating issues to the Lead Clinical Services Administrator as appropriate. To arrange meetings and appointments for clinicians, negotiating diary conflicts and competing priorities as appropriate. To type patient correspondence/e-mails as required and input accurate and up to date patient data onto the IAPTUS system. To support the induction of new staff members as required. To produce confidential correspondence on a frequent basis. To maintain efficient and effective electronic filing system, Internet, Intranet, patient records to access and extract information as needed. To take and distribute formal minutes as necessary. Clerical duties including photocopying and scanning. To provide cover for colleagues when and where necessary. To plans own workload to ensure that daily tasks are met. To prioritise workload with particular consideration to issues arising and responding to shifting priorities appropriately. To liaise with a wide range of stakeholders, both internal to the organisation and external, including: Medical Staff Multidisciplinary Teams (Community or Inpatient) Services Users and Carers Health and Social Care teams Third sector/voluntary agencies Community groups and local authority provision Other statutory agencies e.g. Police, Ministry of Justice etc. Being the first point of contact for enquiries including telephone calls, enquiries etc. Exchange verbal and written information with patients, staff and carers relating to appointments, and meetings etc. Other tasks which are commensurate with the broad purpose and banding of the post.