We have recently completed a service redesign/re-structure to enable our focus to shift towards health promotion/wellbeing and the prevention of ill-health. This has seen significant investment by the Trust to support new ways of working and as such we are in the process of creating several new opportunities and roles. This is an exciting opportunity for an experienced and enthusiastic administrator to join and support us through this transition period and beyond allowing us to put staff health and wellbeing exactly where it belongs, at the heart of everything we do.
We have secured a new operational service based at Winwick, Warrington and satellite units in the Netherton / Knowsley areas of Liverpool to support delivery of the service across the Trust footprint. We will also support opportunities for remote working in line with operational demands.
Shortlisting planned for: 6 November 2024
Interview planned for: 19 November 2024
To provide a comprehensive, efficient and effective confidential administrative secretarial service to the multi-disciplinary team.
To ensure all those associated administrative work is undertaken in a timely manner and to a high standard. To develop good relationships with all levels of staff, Trust wide and externally, to promote the services of the team.
The right candidate needs to adapt to the changing priorities which will in return provide excellent opportunities to develop your skills whilst supporting the multi-disciplines within the service.
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Provide an efficient and effective clerical service to support the team, including photocopying,
variety of typing tasks, data entry of any confidential/sensitive information, collection of
demographics, registering referrals and associated tasks it brings like booking and rescheduling
of clinic appointments and maintenance of related waiting lists.
2. Ensure maintenance of Trust in-house systems and all data entry requirement specific and meet
a high standard. Support/produce standardised computer-generated reports and/or statistical
information as requested by line manager.
3. Contribute to the ordering of supplies, managing stock levels and associated procedures.
4. Act as first point of contact for all enquiries, answer the telephone, clear answerphone, record
messages and respond to queries in a timely manner ensuring effective communication in line
with local policies for non-clinical information only. All visitors welcomed to the department
and signposted accordingly.
5. Effective liaison and transfer of relevant information to all health and social care providers as
requested by line manager.
6. Ensure appropriate records are maintained, inputted accurately and updated where relevant to
support record management, audit purposes and retention periods as directed by line manager
and in line with Trust policies and procedures.
7. Ensure access to the building, reception and waiting areas are kept clean, tidy, and safe and
that information (leaflets and posters) contained within reception areas is accurate and up to
date and building issues are reported appropriately.
8. Contribute to the processing and actioning of all incoming and outgoing mail, associated email
accounts including safe collection of path lab specimens
Participate with serious untoward incidents, investigations risk assessments etc recognise and
respond to any emergency situations that are identified and reported as they arise in the
workplace.
9. Have an awareness of the Trust complaints procedure which will include defusing potential
complaints or conflict and escalating appropriately as necessary.
10. Facilitating meeting including booking meeting rooms, arranging refreshments, circulating
notes and agendas if necessary.
11. Requirement to work from other bases within the organisation, if necessary, and to undertake
any other duties that may be required appropriate to the post holders grade, experience and
competence.
16/09/2022
12. The post holder shall as necessary provide cover for and undertake duties of absent colleagues.
13. Assist with the training/induction process of new admin colleagues within the service.
14. The post holder shall as necessary provide cover for and undertake duties of absent colleagues.
15. The post holder shall follow all the policies and procedures of the organisation. Have awareness
of how to deal with actions and escalate where appropriate.
16. The post holder shall contribute to any service improvement initiatives to enhance quality of
patient care and improvement in the quality of administrative admin support services.
17. Participate and engage with Trust supervision and training compliances to enhance own
development.
This advert closes on Tuesday 5 Nov 2024