Job responsibilities Duties and responsibilities: The duties and responsibilities to be undertaken by members of the practice reception and administration team may include any or all of the items in the following list. Duties may be varied from time to time under appropriate line management, dependent on current and evolving practice workload, staffing levels and necessary internal and external changes: Maintaining a thorough and up-to-date knowledge of all practice procedures at all times Opening up/closing and locking-up of practice premises and maintaining security in accordance with practice protocols and equipment Maintaining and monitoring the practice appointments system, providing feedback on issues arising from appointments and implementing agreed changes/improvements Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are suitably advised and/or directed to the most appropriate healthcare professional to meet their need as assessed through accurate two way communication Processing and distribution of incoming and outgoing mail including trips to the Post Office Taking messages and passing on information in an accurate and timely manner with regard to urgency, confidentiality and providing answers/replies wherever appropriate for internal and external two way communication Organising, filing and retrieving hard copy medical records and other hard and electronic information as required Processing repeat prescriptions safely and in accordance with practice protocols Scanning of patient and non-patient related information Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Patient call and recall for the management of long term conditions and for the prevention of disease Managing, maintaining and keeping up-to-date patient registers for childhood immunisations, cervical cytology and any other current public health programmes and ensuring the higher targets are met by the practice Working as part of the reception/admin team to deliver enhanced services and all other health quality programmes as required year on year Initiating contact with and responding to requests from members of the practice team, patients, the wider primary healthcare team and associated health and social care agencies and providers Adhering to the information governance requirements of the NHS at all times Providing administrative/clerical assistance as required to include, use of email, the internet, word/data processing, filing, photocopying and scanning Maintaining a clean, tidy and professional working environment Keeping all areas of the practice tidy and clear of any unnecessary or out-of-date items in particular in the reception area. Any other tasks, duties and responsibilities not covered in this job description that are practically and reasonably expected as part of the role in the practice environment at the time