Job Overview
The Registered Home Manager will provide clinical leadership, governance and management in the domiciliary care home. They will ensure the delivery of high-quality holistic care, maintain high levels of occupancy and compliance with CQC and other regulatory requirements. The Manager will be working based in our Colchester office and may need to travel to Suffolk to visit clients for assessments.
Key Responsibilities:
• Implement quality assurance initiatives and maintain satisfactory standards with social care regulators and local authorities.
• Managing and promoting new business to grow and enhance the business through – Suffolk County Council (SCC), Essex County Council, and the private sector.
• Attend SCC contract Meetings and regular staff meetings.
• Overseeing consistency with Carers Hours / staffing levels.
• Audit care systems regarding care plans, risk assessments, carers notes, medication and new paperwork to be completed in a timely manner.
• Provide improvement, independence, and choice for service users, making sure they are treated with dignity at all times.
• Develop a culture of continuous quality improvement using the framework of clinical governance.
• Collaborate with HR team to ensure all staff are annually appraised and that the required standards of performance are being achieved.
• Manage under-performance through objective setting and regular reviews, and that regular supervisions occur in line with company policy.
• Ensure the company and its processes are fully compliant with the Mental Capacity Act.
• Understand the legal requirements of the Care Quality Commission (CQC) and the Regulations and other legislations and ensure the company complies with Essential Standards of Quality and Safety.
• To liase with and cooperate with CQC inspections SCC inspections and when involved with safeguarding.
• Have a full understanding of all the company’s policies and procedures and ensure that all these policies are always followed.
Key Requirements:
- Must have access to a car and driving licence.
- Must have an NVQ Level 5 Diploma in Leadership for Health & Social Care or equivalent, or is working towards it.
- Experience setting up a new branch. Eg for funding and other key elements of generating business.
- Strong leadership skills; ability to delegate tasks and manage a team while also being involved.
- Excellent communication, documentation and interpersonal skills.
- Ability to allocate resources effectively and have good financial management.
- Good knowledge of regulatory frameworks and compliance standards applying to adult social care.
- Ability to manage and motivate staff effectively.
- Strong problem-solving and decision-making abilities with challenges that may arise in the delivery of care services while remaining calm.
- Good time-management skills and organisational skills to meet the needs of clients and maintain smooth operations of the company.
- Good knowledge of person-centred care and experience of implementing this.
- Provide ongoing training and support for care staff and be up-to-date with industry developments.
- Good IT skills.
- Ability to commute between Colchester office on a daily basis, and Suffolk for assessments.
Benefits of working with us:
- Free DBS cost.
- Excellent technology to support seamless, cost-effective and time-efficient working environment. – free laptop and phone device.
- 26 days paid annual leave.
- A supportive team that embraces diversity and inclusivity.
- Paid mileage.
- Train the Trainer programme.
- Regular check-in with Directors for support and wellbeing.
- Flexibility.
- Free paid hours for mental health & wellbeing checks with third party.
- Discounts for lunch in cafeteria.
- Access to Blue Light Card.
Applicants we are looking for:
• Previous experience in a manager role within the healthcare industry.
• Knowledge of health and social care practices and regulations.
• Strong organisational and time-management skills.
• Excellent communicator, an active listener and good documentation.
• Empathetic, dedicated and compassionate for customer and their families.
• Proficiency in using computer software for scheduling and record-keeping.
• Strong ability to learn, resilient and adaptable to new challenges