Understanding legislative frameworks, safeguarding, and data protection
Acting as the first point of contact for adult social care enquiries
Undertaking initial assessments to determine appropriate responses
Processing correspondence and assessments
Using AI to support assessments and decision-making
Booking appointments and notifying customers
Conducting market research to improve service delivery
Promoting good practices and maintaining a customer-focused culture
Managing a workload of vulnerable individuals and ensuring accurate case records
Liaising with service providers and partner agencies
Completing and updating electronic records and databases
Maintaining confidentiality and acting within your knowledge, skills, and experience
Communicating effectively with service users and practitioners
Presenting a professional image and processing financial transactions
Identifying process improvements and contributing to new procedures
Responsible for identifying process improvements and contributing to the implementation of new procedures, developments and working methods, including updating and guidance manuals and briefing team members