In the Department of Health and Social Care, we are proud of our purpose – to enable everyone to live more independent, healthier lives for longer. To achieve this, and create a great place to work, we have four values: we are inclusive, we constantly improve, we challenge, and we are agile. If this sounds like an environment you would like to work in, we would love to hear from you.
The Technology Services team supports DHSC by delivering excellence in customer service and IT service delivery. Our role is to enable DHSC users to deliver on their commitments through stable, resilient, highly available IT services and business systems that meet their needs.
Technology Services is comprised of 2 teams, delivering the core technology infrastructure and associated services, and key business systems. Both teams have a prime directive to deliver a quality customer service and robust, performant services to DHSC.
The teams deliver in line with DDAT standards and use ITIL service management processes to ensure effective delivery. These teams exist in the wider Workplace, Information, Security and Technology Directorate (WIST) which provides strategic leadership on property, technology, information management and security services across DHSC and its arm's length bodies.
IT Business Systems is part of the wider Technology Services Team in DHSC, a modern and diverse team that promotes a healthy work-life balance and flexible working options.
These are exciting times in IT Business Systems and we are looking for enthusiastic, talented people to join the team. We’re making better adaptable effective services and making systems that are simple to use for staff and citizens. It can be challenging but it’s also important and rewarding.
As well as doing interesting work, we’re creating an environment that’s great to work in. We provide the opportunity to work with the latest technologies and offer brilliant training opportunities alongside support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture, and a place where your opinion is valued.
As Head of IT Business Systems, you will oversee and ensure the delivery of key business systems for DHSC. Managing a team of 5 staff you will provide leadership in the Service Management and delivery of business systems using ITIL based processes. A strong interest and experience in Microsoft cloud technologies is essential.
You will also own the strategy for service managing business systems and work collaboratively with stakeholders across the Department to ensure services are accessible, available, secure and delivering business and customer need.
You will own the strategy on supporting business systems and play a major role in shaping and delivering our strategy on IT Service Management that contributes to our overarching objective to make the Department a great and efficient place to work.