Customer Services Co- Ordinator
40hrs per week Monday to Friday
£32K
Position Overview
We are seeking a dedicated and passionate Customer Services Coordinator to join our team at our 12-bed luxury care facility. The ideal candidate will play a crucial role in enhancing our home’s reputation and will be responsible for promoting our services to local authorities and other stakeholders, handling inquiries, and managing initial assessments and care documentation.
Key Responsibilities:
1. Promotion and Marketing:
- Develop and implement strategies to promote the care facility to local authorities, healthcare professionals, and community stakeholders.
- Participate in outreach events, presentations, and meetings to showcase the unique offerings of the facility.
2. Inquiry Management:
- Respond promptly and professionally to all inquiries from potential residents, families, and referring agencies.
- Provide detailed information about the facility, services offered, and admission processes.
3. Initial Assessments:
- Conduct initial assessments for prospective residents, evaluating their needs and compatibility with the services we offer.
- Collaborate with the care team to ensure a smooth transition for new residents.
4. Care Documentation:
- Assist in the completion and management of care documentation, ensuring compliance with regulatory standards and best practices.
- Maintain accurate records of resident profiles, assessments, and care plans.
5. Collaboration:
- Work closely with the care delivery team and management to ensure a high standard of care and customer satisfaction.
- Act as a liaison between residents, families, and external agencies.
6. Continuous Improvement:
- Gather feedback from residents and families to identify areas for improvement and implement changes as necessary.
- Stay updated on industry trends and regulatory changes to maintain the facility’s competitiveness and compliance.
Qualifications:
- Previous experience in a customer service, coordinator, or administrative role within the healthcare or social care sectors.
- Strong interpersonal and communication skills, with the ability to build relationships with diverse stakeholders.
- Excellent organizational skills and attention to detail.
- Proficient in Microsoft Office suite and care management software.
- Knowledge of local health and social care policies and regulations is a plus.
What We Offer:
- Competitive salary and benefits package.
- A collaborative and supportive work environment.
- Opportunities for professional development and training.
- The chance to make a meaningful difference in the lives of residents and their families.
Benefits of working with the St Philips Family
Health Assured Free Support -Employee Assistance Program to support with physical, mental and financial issues
A supportive, inclusive, friendly working environment
The opportunity to progress and gain further qualifications “learn while you earn!”
4-weekly pay periods
Full training given
Paid induction and shadow shifts
E - Learning incentive scheme
Paid holiday
Flexible opportunities to fit around your life
Rewards scheme for all staff
Refer a friend bonus scheme worth £100.00
To be part of the St Philip’s Care family across the UK
The chance to change lives
Option to join the people pension if not automatically enrolled.