Welfare Benefit Advisor

• Are you an enthusiastic, hardworking and flexible individual looking for an exciting opportunity to work in a people facing role?
• Do you have Welfare Benefits experience?
• We would love to hear from you as we have an exciting and fantastic opportunity for Welfare Benefit Adviser roles within the Adult Early Help Team.

The Welfare Benefits Team currently have a permanent full-time role available. The salary scale is £27,711 to £30,060.

The position will be based in Amundsen House, St Ives, but you will be expected to visit across Cambridgeshire when required. We encourage flexible ways of working with a real focus on your wellbeing. Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

Interviews will be held on 26 and 28 November 2024.

If you would like to have an informal discussion about the role on offer, please contact Anjela Jones Welfare Benefits Team Manager at: anjela.jones@cambridgeshire.gov.uk.

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes

Take a look at our Employment Benefits Brochure attached to this advert to find out more.

Working with social care and health colleagues you will provide benefit advice and support with benefit claims to people living in Cambridgeshire by email, telephone, video call or face to face in the community. The team mainly helps complete disability benefits, but you would be expected to have a good working knowledge of means-tested benefits and how to challenge benefit decisions as well. Anyone in receipt of Adult Social Care may need to make a financial contribution based on their capital and income. You will also support the Financial Assessment Team to identify potential benefits and help to maximise service user’s income and support the financial assessment process.

For further information, please see the attached Job Description and Person Specification.

Skills that would make you successful in this role include:

• Articulate and able to communicate in a clear manner both verbally and in writing, in particular with at risk adults and their carers, in order to achieve desired outcomes
• Proven experience of delivering excellent customer service with an ability to work effectively both as an individual, and as part of a team
• High level of numeracy and literacy skills and experience of working in a job requiring accurate figure work
• Strong time management and organisational skills. An ability to handle multiple tasks while working to deadlines and maintaining a high degree of accuracy and organisation
• The ability to travel to visit service users at their home across the county

We are a dedicated team, with a supportive management team to encourage your learning and development.

If you feel you have the skills, attributes, and motivation to become part of our team, we are looking forward to hearing from you.

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

We are proud to be a Disability Confident Employer. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Some examples of adjustments could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.

https://www.cambridgeshire.gov.uk/council/jobs-and-careers