Support Coordinator
East Ipswich, Suffolk
Permanent, full time (37.5 hpw), rota working
Pay £12.61 to £13.36 per hour (£24,664 to £26,123 per annum) and great benefits including Health Cash Plan
Additional payments for sleep in £50 and on call £14.30 for each 8-hour session
Home, a place where you belong
Want to be part of a team that really cares and empowers you to help change a customer’s life for the better? As one of Support Coordinators, you’ll be at the heart of supporting our customers who have complex mental health needs to develop their skills to live more independently in the community. You’ll make a big difference each day as you help our customers achieve their hopes and aspirations. Amazing we know!
Typical day as a Support Coordinator
• Starting the day with a cuppa and handover with colleagues, catching up on any changes since you were last on shift and the tasks/ support planned for the day ahead.
• You will be supporting customers with their identified support needs such as helping with some cleaning, paying some bills, accompanying to a community activity or an appointment or you could be supporting customers to learn and regain skills with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation when they are able.
• You might be arranging an inhouse cooking group, BBQ or an activity in the community such as a trip to Felixstowe for Fish and Chips.
• You might have a linkwork session booked with a customer to review their support plans/ risk assessments or checking in with them to make sure everything is going to plan.
• Supporting customers with severe and enduring mental health, who may also have a substance misuse issue, a mild learning disability/ autism.
• Supporting customers at times of crisis, adapting how we work to support customers in their recovery.
• You might be taking the lead with a new referral and preparing paperwork along with arranging visits and assessments.
• You might be supporting a customer to view options for move on and supporting them to have assessments and make arrangements to move on to their next home
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!
You bring
• Passion to support our customers to live their best life, working collaboratively with an eye for detail.
• Experience of creating person-centred support plans and supporting colleagues in working to work to the plans.
• Experience of coordinating and assessing customer referrals
• Experience of working in a supported housing/ mental health/ substance misuse/ learning disability/ autism background
• The ability to work on your own initiative, remain calm under pressure and have a resilient approach
• To get from A to B, when working in services and for on call purposes, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review
Our team
You’ll join Kathy our Manager of the Ipswich East team. Kathy has worked for Home Group for 12 years and has a huge 21 years’ experience in the sector. Outside of work Kathy enjoys swimming, and has two dogs, two cats and two children to keep her busy! Our team are super passionate about what we do and are a close knit, supportive bunch, and they’re looking forward to meeting their new colleague!
Job details
• Where we’re flexible with you, we do need to meet the needs of our customers. That may mean adapting your start or finishing times on occasion.
• There is a rolling rota, working days, evenings, weekends and bank holidays. Shifts are typically 9am-5/6pm, 2pm-11pm sleep in 7am-3/4pm.
• Although you’ll spend some time lone working, we do get together regularly in the daytime for training and team meetings.
• Able to use technology for creating and updating support plans, complete online learning and to collaborate with colleagues.
• You’ll need an Enhanced DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about our benefits on our website.
Find out more
Click APPLY NOW to see our Support Coordinator Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.
Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk.
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