Position:Complex Care Manager
We are seeking a Clinical Care Managerto lead and oversee the coordination of clientcare services. The ideal candidate will be responsible for managing a multidisciplinary team, ensuring the delivery of high-quality care, and acting as a key liaison between clients, families, and multiagency agencies. You will play a crucial role in improving clientsservices and outcomes, enhancing the clientexperience, and optimizing care delivery.
Responsibilities:
Adopt a person centred approach in all that you do, continually looking to improve how we administer and deliver care in our communities.
Lead and supervise a team of nurses, care coordinators, and other clinical staff to ensure efficient and high-quality care delivery.
Develop, implement, and monitor individualised care plans for clients, ensuring they meet clinical, emotional, and social needs.
Collaborate with healthcare providers, social workers, and family members to coordinate care and ensure a holistic approach to clientmanagement.
Monitorprogress and make necessary adjustments to care plans based on clinical outcomes andfeedback.
Act as a primary point of contact for clientsand their families, providing support, education, and advocacy as needed.
Ensure compliance with all regulatory requirements and organisational policies, maintaining a focus on safety and quality.
Track and report on key performance indicators (KPIs) related to clientcare, team performance, and operational efficiency.
Provide leadership and mentorship to clinical staff, fostering a culture of continuous learning and improvement.
Develop and maintain effective working relationships, particularly with our Business Development teams and Local Authorities so we can acquire new contracts and support packages.
Plan and attend regular meetings with all stakeholders to keep abreast of views, developments, opportunities and expectations.
What we're looking for:
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Experienced Registered Adult Nurse
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Previous experience working in a regulated care environment is a must, ideally in a domiciliary environment/home care.
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Excellent communication skills
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A natural leader, someone comfortable motivating and engaging a team.
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Comfortable working within a multi-disciplinary environment.
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Experience of working with Service Users who have additional support or complex needs.
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A passion for delivering excellent care to a high standard.
Benefits:
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Great Career development opportunity with a fast-growing Company.
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Hardworking team looking to utilise Technology to improve Home Care in the UK.
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Competitive salary with On-Call Included.
You'll have access to:
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Training and development for your role and future Career with Cera
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Lifeworks discount platform and Employee Assistance Programme
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Refer a Friend scheme
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Mobile phone and other required tech
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Company pension scheme
Cera promotes a carer-first approach. Our frontline staff are the most important part of the Cera family. You will join a visionary organisation on the tipping point of transformation and have the opportunity to form part of our larger mission to change the face of Social Care. Your Branch will be equipped with innovative software and you will have the opportunity to lean on our wider organisation for the most progressive and personable operational support.
Our app proactively tracks and monitors the health of our customers, enabling families and medical professionals to have visibility of changes in health and well being status. Using AI to predict potential health concerns, we're able to help our customers avoid unnecessary hospital visits, whilst protecting vital NHS resources.
We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you're from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds, women and people with disability are encouraged to apply.