Closing date: 15 November 2024
We are looking for a highly motivated individual with excellent customer service skills to work in our busy and challenging Customer Services Department. The successful candidate will provide a high quality information and advice service to all customers, including enquiries, service requests and the administration of complaints relating to all aspects of the Council’s services .
Bolsover District Council is a dynamic and ambitious organisation that takes pride in delivering excellent services to our community whilst driving economic growth and environmental sustainability for the district.
You will be part of a dedicated Customer Service Team which offers an exciting opportunity to deliver high quality services by engaging with our residents, partners and staff. All Customer Advisors are trained to be multi skilled in all areas of service delivery regardless of customer touch point (Telephone, Live Chat, Email, Face to face etc.) providing generic transactional services and as Customer Advisor, Standards and Complaints Assistant you will also offer admin support to the Complaints and Standards Officer by utilising your additional skills and knowledge.
To be successful you will need:
- A good standard of education through qualification (e.g. GCSE Maths and English Grade C or equivalent)
- To be passionate about Customer Service and have a strong customer focus.
- To have excellent communication, listening, verbal and written skills and the ability to deal with sensitive issues, complaints, resolve conflict and compile good quality written correspondence.
- Knowledge of the Local Government and Social Care Ombudsman and Housing Ombudsman.
- Experience of carrying out satisfaction surveys.
- A willingness to train, develop new skills, welcoming the opportunity to be at the forefront of change and improvements.
- To possess good ICT skills and accurate Data processing with the ability to adapt to new technologies.
- To be able to work within a team environment and on your own.
- To have your own transport/current full driving licence to undertake daily driving duties, although reasonable adjustments will be considered for applicants with a disability.
For a full list of job details and requirements please view the Job Description and Person Specification.
Why work for us?
Bolsover District Council is a great place to work and if you join our team, you will become part of a talented and dedicated workforce. If you are keen to make a difference to people’s lives and develop your skills and experience, we would like to hear from you.
We offer a competitive salary, Local Government Pension Scheme, generous annual leave entitlement and excellent work/life balance initiatives. Learn more about the benefits of working for us at: https://www.bolsover.gov.uk/
Apply today!
If you are interested in this post, please apply using the online application on our dedicated webpage on Derbyshire Jobs at: Bolsover District Council Vacancies or via Derbyshire - Jobs and Careers by clicking ‘Apply for this job’ and creating an account. You can save your progress and exit the application at any time, coming back to it at a later stage to complete and submit your application. Applications close Midnight on 15 November 2024.
Please read the Guidance Notes provided before completing any application and please note that CV’s will not be accepted.
If you do not have internet access, you can request an offline application pack by contacting Bolsover District Council Contact Centre on 01246 242424 or emailing: BDC-HR&Payroll@bolsover.gov.uk
We welcome applications from all sections of the community.
For further information
For an informal discussion about the post, please contact Lesley Botham, Customer Service, Standards and Complaints Manager, on (01246) 242230 or email lesley.botham@bolsover.gov.uk
If you have not received any communication within 4 weeks of the closing date, please assume you have been unsuccessful on this occasion, and we thank you for your interest in the job role.