Whilst the organisation and structure within specialities/divisions may vary the specific remit of this role will include: - To be key member of the Complex Breathlessness Team and work well in a team but able to work autonomously. - To carry out all administrative and clerical duties within the department in an efficient and confidential manner. - Conduct a daily pathway review meeting with the Consultants - To develop and maintain office and administrative systems to support the work of the clinical staff. To be confident in suggesting improvements or additions to better serve our patient-focussed service. - Support the preparation of the weekly MDT meetings. - Ensure relevant results are available for MDT discussion. - Make follow up appointments in respiratory clinics post-MDT as requested. Liaise with relevant staff re lung function appointments. - To liaise with other Trusts and develop links with other Trusts to exchange information. - To develop complex breathlessness knowledge by attending study days as necessary, using the knowledge gained to enhance involvement as a team member. - Undertake any other appropriate duties commensurate with the role, as required at the request of your line manager. - Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance or other patient contacts using digital dictation or via Dragon voice recognition - Highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g. booking investigations, transcription, etc. - Ensuring incoming post and results is sorted, any appropriate action taken and passed to the clinician on a daily basis - Ensuring that any vacant slots are fully utilised and acted upon, including informing the Booking Office, to maximise capacity - Review clinics to ensure patients have been booked appropriately. Identifying any issues to the clinician. - Booking investigations as requested by the clinical team, including negotiation of dates with the patients and creating correspondence if appropriate - Deal with enquiries by letter/e-mail/telephone from patients, GPs, other hospitals, police, solicitors (via legal department), other consultants and management - Liaising with external organisations for the benefit and progress of patient care, such as Social Services, other hospitals, etc Service Improvement - Using speciality databases for recording patient information/clinic activity for audit/survey purposes, as well as sending out any associated paperwork. Regular audit of data is undertaken and decisions can then be made by the department/team as to appropriate service improvements. - Support the development of improvements to working practices and processes and contribute to service reviews and the implementation of new arrangements. - As directed, support the resolution of complaints or concerns from patients/carers by helping to collate information and work with the supervisor to respond or escalate appropriately. Team-working - To work as part of an Administrative Support Team working flexibly to ensure that administrative work is shared out equally and performed to excellent, efficient and safe standards - To cover colleagues during absences/annual/sick leave as directed by the secretary supervisor. You may also be required to undertake job rotation for cross cover as well as for development and training purposes. - Undertaking routine office duties including electronic note tracking, photocopying, filing of correspondence and results and maintenance of records in the absence of the band 2 clerical assistant. - Assist in the training and induction for new and existing colleagues - Take the initiative as and when required as well as working flexibly and adapting to the demands of the department/team as appropriate - Liaise with relevant team members to ensure that any process changes run smoothly and efficiently. - Undertake any other appropriate duties commensurate with the role, as required at the request of your line manager. Additional Contact Details Stacey Webb - stacey.webb@nhs.net