The post holder will be responsible for supporting PCN and BHNC clinical staff to reach their potential through mentorship, coaching and clinical supervision. To work with education bodies and national framework to develop extended scope practitioners Duties Clinical Case load: To maintain competencies and up to date knowledge and skills in the area of expertise by undertaking patient facing clinical care. (Minimum expectation 20%). Audit Plan: To develop and implement annual audit plan, capturing learnings and actions. To update policies and procedures, reflecting any change in practice subject to learnings. To share learning with all relevant staff. To develop annual Board report capturing summary of annual audit plan. Risk Register: To maintain an up to date risk register reflecting levels of risk, mitigation plans / action plans to mitigate against the risk. To present high level risks to the board. Infection Prevention and Control : To ensure policies are in place across the organisation and each service (where applicable) to ensure services are delivered in a safe manner. To ensure regular IPC audits are undertaken. Taking steps to address any concerns. Safeguarding: Ensure processes are in place to manage all safeguarding incidents. Manage compliance to safeguarding training. To keep polices up to date, reflecting any national changes. Health and Safety: Ensure annual risk assessments are undertaken. Monitor any action logs ensuring any high risks are implemented in a timely manner. To maintain up to date policies to reflect national guidance. Alerts and national guidance: To develop a framework to manage all quality and safety alerts and guidance such as MHRA / NICE etc. o Ensure an up-to-date register is maintained o Any urgent actions are addressed or implemented o Any change in policy is reflected at local level Incidents including Significant events and near misses: To ensure a robust process is in place to manage all incidents which: o Recording of incidents o Assessing if the incident is a significant event and take necessary actions. o Ensure lessons are learned and disseminated Training matrix: Working with COO / Head of Operations to develop training matrix capturing training requirements for clinical staff to ensure they are competent to undertake their role. To present training compliance report to Quality and operational meeting Service development / redesign: To work with board members to develop and design clinically safe services. This may be for newly commissioned services, redesigning services following review or to respond to procurement. To review organisation performance against the five CQC domains and reporting on BHNC compliance status with action plans to address any concerns. To develop reports for Quality and Safety and Board meetings. To review patient and staff feedback and capture as lessons learnt and share with all team members. To keep up to date with national guidance and cascade to relevant staff as required. Communication: To establish and maintain effective communication and liaison with all BHNC staff. Ensuring only the relevant level of information is shared in a timely manner with appropriate staff. To help develop internal and external communications with the other company directors. To communicate in a professional and sensitive manner with all staff and public (where relevant) taking into consideration their need for dignity, privacy and independence as well as their cultural and spiritual values. To communicate and promote BHNC in a variety of forums as required. To effectively communicate at all levels of the organisation to a variety of health and social care professionals working in primary, community and secondary care, out of hours providers, voluntary organisations and patients and carers. To provide high quality written reports and any other written documentation as necessary. Organisation Development: To work with Board and Directors to assist in on going organisation reviews and developments which may be required to support the national primary care agenda including PCN developments. Education, Training and Development: To access appropriate and relevant training opportunities that will enable effectively delivery of this role and further enhance both personal and professional development To support ARRS staff with clinical professional competencies Leadership and Management: To exercise leadership and professional judgment at all times, setting a good role model for junior staff. The post holder will line manage other staff members and therefore will be responsible for setting clear objectives to help meet organisation priorities. To ensure annual appraisals are completed for all direct reports and set agreed time for regular one to ones. To work with HR manager in reviewing reasons for any high turnover and determine strategies to improve rates. Support HR manager in the expansion of BHNC staff bank, ensuring all staff have the desired competencies to meet the needs of BHNC. Personal andProfessional Development Participate in an annual individual performance review, including taking responsibility for maintain a record of own personal and or professional development Participate in any training programme implemented by the management team Effectively manage own time, workload and resources Assess own performance and development and take accountability for own actions, either directly or under supervision. Maintain confidentiality at all times. Represent the organisation positively and professionally, behaving as an ambassador for BHNC by displaying the organisations values and levels of expected professionalism at all times. Demonstrate interpersonal skills when dealing with all levels of staff across the BHNC and PCNs using persuasion, tact and reassurance where necessary. Handle confidential patient material in a sensitive and discrete fashion in compliance with Bexley Health Neighbourhood Care policy and procedure. To be able to influence, motivate and involve individuals and teams to reach necessary performance target expectations. Liaise with other departments and members of the Bexley Health Neighbourhood Care and other organisations to ensure the smooth running of the role to assisting the functioning of the PCN team. Work within BHNC policies and procedures. General Maintain confidentiality at all times. Represent the organisation positively and professionally, behaving as an ambassador for BHNC by displaying the organisations values and levels of expected professionalism at all times. Demonstrate interpersonal skills when dealing with all levels of staff across the BHNC and PCNs using persuasion, tact and reassurance where necessary. Handle confidential material in a sensitive and discrete fashion in compliance with BHNC policies and procedures. To be able to influence, motivate and involve individuals and teams to reach necessary performance target expectations. Liaise with other departments and members of BHNC and other organisations to ensure the smooth running of the role. Work within BHNC policies and procedures.